Access our services
The different ways to get help and support
Getting help in a way that meets your needs
We have a range of ways that you can access our services, to meet different individual needs. We can also provide information to you in a range of different formats, which you can read more about in the ‘Accessibility’ section below.
Solutions & support
Online Customer Portal
Our Customer Portal offers enhanced self-service options, making it easy for you to carry out simple transactions anytime, anywhere, and from any device. This includes requesting a repair, making a payment, or updating your details.
We’ve also introduced a new payment provider, bringing you more convenient ways to securely pay your rent and other charges. This includes a Payment Portal, making it easier for you to manage your account and quickly make payments.
You’ll need to register for both of these portals using your Service Account Number (SAN), which was included on the rent letter sent to you on 24 February 2026.
Find out more about the portals and how to register on our dedicated Help & advice page.
Customer & Payment Portals
Help and advice
If you’ve got a query and can’t find the answer in Help and advice, getting in touch with us is easy - however you choose to do it.
Send us a message
Contact us with the details of your query, and it’ll be sent directly to the team who can give you an answer.
Contact us
Call us
If you’d prefer to speak to someone over the phone, you can call us on 0800 032 2433. You’ll be given an option to choose, based on your type of query. This will put you straight through to the right team, who will aim to resolve your query at first contact.
The phone lines for our Repairs Team are open 8am-5pm on weekdays, and for our Rents Team 9am-5pm weekdays.
To help us progress casework and keep customers updated on more complex queries, the phone lines for our Housing, Neighbourhoods & Communities, and Homeowner Teams are: Mondays, Tuesdays, Thursdays, and Fridays: 9am - 4pm, Wednesdays: 9am - 1pm
Accessibility
We’re committed to making sure that all RHP customers can access our services, information, and communications in a way that meets their individual needs. We aim to remove barriers wherever possible and provide reasonable adjustments so everyone can engage with us fairly and independently.
If you have a disability, health condition, language need, or any other requirement that affects how you access our services, please tell us. We’ll work with you to understand what support or adjustments will help.
Alternative formats and communication support
We can provide any of our information in alternative formats, including:
- Large print
- Easy read
- Accessible PDF
- Audio recording
- Pictorial or visual guides
- Braille
- Translation into another language
If you need information in a different format or require communication support when contacting us or attending appointments, please get in touch and we’ll arrange this for you.
Our commitment
- We’ll record your communication or accessibility needs so you do not have to repeat them.
- We’ll make reasonable adjustments to our services in line with the Equality Act 2010.
- We’ll review our website and digital services regularly to make sure they remain accessible and inclusive.
- We welcome feedback on how we can improve accessibility and will act on it wherever possible.
Contact us
If we can adapt our services to support you better, or if you would like information in an alternative format, please contact us and let us know what you need.
Access our latest service information
Download our Go-to Guide here